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PNC’s 2023 Corporate Responsibility Report Brings ‘Brilliant’ Impact to Life

A message from PNC Chief Corporate Responsibility Officer Richard Bynum

PNC’s 2023 Corporate Responsibility Report Brings ‘Brilliant’ Impact to Life

A message from PNC Chief Corporate Responsibility Officer Richard Bynum

Published 07-03-24

Submitted by The PNC Financial Services Group

Richard Bynum

At PNC, our approach to corporate responsibility is rooted in the understanding that maintaining strong relationships with our stakeholders is fundamental to our success. But open and honest dialogue with our customers, employees, shareholders and communities at large, contributes to more than our success. It drives meaningful impact. We know because we've been at this work for nearly 160 years, and it's why we're proud to share with you our progress over this past year.

With a theme of “Brilliantly supporting all of our stakeholders” the 2023 PNC Corporate Responsibility Report is now available on and shares progress toward our commitments to all of our stakeholders.

The 2023 highlights include:

  • 5,000+ employees have enrolled in academic programs though PNC’s education benefit since the program expansion in late 2022
  • 83,433 volunteer hours were completed by employees
  • 5,243 employees served as Certified Women’s Business Advocates
  • 31% of employees participated in PNC’s Employee Business Resource Groups (EBRGs)
  • $56 billion of PNC’s $88 billion Community Benefits Plan has been deployed in the first two years of the plan, including:
    • $38.3 billion to affordable homeownership (of $47 billion commitment)
    • $9.8 billion to small business loans (of $26.5 billion commitment)
    • $7.9 billion to community financing (of $14.5 billion commitment)
    • $249.8 million in charitable giving (of $500 million commitment)
    • $352.3 million spent with diverse suppliers (Tier 1 and Tier 2)
  • 1,500 mobile branch deployments traveled over 57,000 miles and impacted nearly 9,000 individuals
  • 1,584 financial education classes reached 27,447 low- and moderate-income (LMI) individuals
  • $672 million has been saved by our customers in overdraft fees using the features of Low Cash Mode® and through our pricing changes
  • $6.48 billion in responsible investing assets were under management
  • $22.9 billion was deployed toward our $30 billion environmental finance pledge, since the pledge announcement
  • Progress was made on PNC’s operational targets by reducing energy use by 11%; carbon emissions by 10% and water by 4%
  • 48% of our renewable electricity purchased target was achieved (out of our 100% goal by 2025)
  • Enhanced our capabilities related to data breach laws and regulations to PNC’s privacy program.
  • Expanded our customer awareness campaign across online, social media and digital banking channels, helping customers recognize and prevent potential threats. This includes new content and alerts within the Zelle® experience in our mobile app and on our website, to help customers identify common peer-to-peer payment scams.

To learn more about PNC’s corporate responsibility commitments and progress please visit

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The PNC Financial Services Group

The PNC Financial Services Group

The PNC Financial Services Group, Inc. (NYSE: PNC). PNC is one of the largest diversified financial services institutions in the United States, organized around its customers and communities for strong relationships and local delivery of retail and business banking including a full range of lending products; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management and asset management. For information about PNC, visit

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