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Summary

The report marks the eleventh year that the Company has reported on its environmental & social performance

Report Highlights

Barclays has published its Citizenship Report 2010 at www.barclaysannualreports.com/ar2010/index.asp?pageid=96

2010 marked the eleventh year that Barclays has reported on its environmental and social performance and, for the first time, the Report has been published online alongside the Annual Report. The Report has been independently assured by Ernst & Young and meets the requirements of a Type 2 assurance engagement as defined by AA1000AS.

Highlights include:

Extended £43bn in gross new lending to households and businesses in the UK alone, including £7.5bn from the acquisition of Standard Life Bank
Supported 106,000 business start-ups in the UK - an increase of 12 per cent over 2009 and the highest number since 2003
Invested more than £55m in the communities where Barclays operates
Engaged 62,000 colleagues in volunteering, regular giving and fundraising activities
Launched new Climate Action Programme 2011-2015
Involved in £7bn worth of transactions in the clean energy and clean technology sector globally
Committed £1bn over the next four years to improving the customer experience
Achieved an 80 per cent overall score in the Dow Jones Sustainability Index
Ranked sixth in the global financial sector in the Global 500 Carbon Disclosure Leadership Index report and achieved an A rating in the inaugural Carbon Performance Leadership Index

Barclays, which has reported against the G3 indicator protocols and its Financial Sector Supplement since 2007, is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking, and wealth management with an extensive international presence.

Citizenship is one of Barclays four execution priorities. Chief Executive Bob Diamond said: “Citizenship is not peripheral to our business, but rather lies at the heart of what we do - which is to employ Barclays unique resources, expertise and people to support our customers, clients and communities.”

To provide feedback on this report, please visit www.barclaysannualreports.com/ar2010/index.asp?pageid=92 or email sustainability@barclays.com
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