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Summary

The report shows how the company has strengthened its CSR strategy

Report Highlights

The France Telecom-Orange Group has published its 2009 Corporate Social Responsibility report. This report shows how the Group has strengthened its CSR strategy, building on what has already been achieved over the last 15 years. The document sets out the roadmaps and actions taken in 2009 to better serve customers, employees and society as a whole.

Stephane Richard, Chief Executive Officer, says: 'CSR is indispensable to achieve our long-term profitability and ambitions. In a highly-competitive environment in which a growing number of markets are reaching maturity, our CSR ambition stimulates innovation processes and our capacity to differentiate ourselves. Orange believes that a commitment to CSR lies at the heart of our mission to create social ties between people.'

In building the networks of the future, France Telecom-Orange is giving people the means for development and mutual enrichment. Through numerous achievements and performance indicators, the report shows how the Group fulfills its four CSR commitments:

to recognize and support its employees,
to ensure transparency, quality and security for its customers,
to share the benefits of the digital world for the greatest possible number of people,
to design innovative solutions for a greener world.

This 2009 report, based on the AA1000 standard and the GRI-G3 guidelines, has been audited by the Deloitte consultancy firm and granted a 'reasonable assurance' for the Group's CSR strategy, and a 'limited assurance' for the selected key performance indicators and achievements. The auditors acknowledge the self assessment based on the GRI G3 guidelines that contributed to the A+ application level.

The 2009 report is available from www.orange.com/sirius/CSR2009
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