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Summary

The report describes how the company is striving to make a positive contribution to society

Report Highlights

As a worldwide leader in Financial Protection, AXA strives to make a positive contribution to society by leveraging its skills, resources, and risk expertise to build a safer and more sustainable world. The Group’s 2009 Activity and Corporate Responsibility Report (www.axa.com/en/publications or see http://annualreport.axa.com/en to browse the new interactive version) describes how the company is meeting this challenge. Examples include the following:

Employees
Employee engagement reached 76%

Customers
Customer satisfaction increased from 81% in 2008 to 82% in 2009
Launching of new products with environmental added value
Extension of “RI Search”, an internal ESG screening tool used by portfolio managers.

Shareholders
Group CR Strategy supervision added to the Supervisory Board’s mandate
Achieved 4th position in independent survey of anti-corruption policies.

Suppliers
CR clause integrated in 83% of AXA’s agreements with its Group suppliers
External CR audits performed on 150 suppliers

Environment
Signatory of the “Kyoto Statement” of the insurers’ Geneva Association
7% and 29% reduction in energy consumption and CO2 emissions, 3% reduction in water and paper consumption
Defined new 2009-2012 quantitative objectives

Community
18,000 community volunteers in 2009
33.5ME granted by the AXA Research Fund to 137 research projects

The report also details how a new Group CR strategy, with a set of stakeholder-based 2012 objectives, was approved in 2009. This led to the creation of a new CR governance system with increased local responsibilities, as well as the incorporation of CR into the Group’s strategic planning processes in 2010.

For the first time, it is complemented by “Face” the 2009 international AXA Hearts In Action report (www.axa.com/lib/en/uploads/philanthropy/AXA_Rapport_Activite_AAC_2009_VA.pdf) Since 1991, AXA Hearts In Action, the Group’s international volunteer program, has provided assistance and support to people suffering from exclusion.

AXA is included in the DJSI World and the ASPI Eurozone indexes.
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