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Summary

The report outlines the main social & environmental issues facing the UK-based life & pensions group, which has 2.8m policyholders

Report Highlights

Friends Provident has produced its 2009 Corporate Responsibility Report at www.friendsprovident.com/crreport

Titled Growing Responsibly, the report outlines the main social and environmental issues facing the UK-based life and pensions group, which has 2.8m policyholders.

It reveals that during 2009:

91 per cent of surveyed customers were satisfied with the service they received
54 per cent of waste produced by the group was recycled
carbon emissions were cut by six per cent
in-kind and cash donations to charitable and community programmes totalled £1.1million

The report also outlines Friends Provident’s new financial education service, My Money and Me, which offers customers tips on money management through various online tools as well as interactive workshops facilitated by experts.

If you have any comments, or would like to know more about Friends Provident's CR programme, please contact:

Ashley Taylor
Telephone: 0845 268 3106 / +44 1306 633 106
Email: ashley.taylor@friendsprovident.co.uk

If you would like to receive a printed copy of the executive summary, Growing Responsibly: 2009 Corporate Responsibility Review please contact: sandra.latner@friendsprovident.co.uk

About Friends Provident:
Friends Provident was originally founded in 1832 to alleviate the hardship of Quaker families facing misfortune.  Since its demutualisation in 2001, Friends Provident has developed strong offerings in pensions and protection to complement its historic With Profits business and now prioritises international growth.

Friends Provident distributes its products through intermediaries in the UK and around the world.  Its key business lines in the UK are protection and corporate pensions.  Friends Provident International develops competitive savings, investment and pensions products for a broad and diverse range of markets including Hong Kong, the United Arab Emirates and Germany.

Since 5 November 2009 Friends Provident has been part of the Resolution group of companies.

For more information on Friends Provident including, images, awards, fast facts, presentations, and media contacts please visit the media section at www.friendsprovident.com/media

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