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Summary

The report describes the company's performance against publicly-stated goals & response to the material CR issues for its business & sector in 2008

Report Highlights

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ANZ's latest Corporate Responsibility Review ( www.anz.com/cr2008 ) describes its performance against publicly-stated goals and response to the material CR issues for its business and sector in 2008, including the implications of the global financial crisis for its business and customers. The Review also details the bank's future CR priorities to support its strategy to become a major financial services organisation in the Asia Pacific region.

Significant achievements in 2008 included:

Maintaining the highest retail customer satisfaction of all major Australian banks
Implementing 'Customer Connect', a program to improve the way staff assist customers in financial difficulty
Introducing new social and environment policies to guide lending decisions
Recruiting 106 Indigenous Australians as trainees – a practical step to improve Indigenous social and economic inclusion in Australia

These and other results contributed to ANZ being assessed as the leading bank globally on the Dow Jones Sustainability Index for the second consecutive year.

The Review contains links to ANZ's Corporate Responsibility website ( www.anz.com/cr ) which includes detailed information about ANZ, its governance of CR and the programs and initiatives that make up ANZ's CR agenda. Each section covers ANZ's approach, how the company has progressed in 2008 and future priorities.

ANZ has used the GRI Sustainability Reporting Guidelines (G3) in the preparation of 2008 reporting and a GRI Index is available online. The CR Review and CR website have been externally reviewed in accordance with the international assurance standard AA1000 2003. An assurance statement provided by Corporate Citizenship is available at www.anz.com/assurance.

ANZ's history dates back over 170 years. ANZ serves over four million customers in Australia, New Zealand and the Asia Pacific region, providing a range of banking and financial services to retail, small business, corporate and institutional customers.

Sign up for monthly CR electronic updates from ANZ: www.anz.com/aus/About-ANZ/Corporate-Responsibility/more-information/keep-me-updated/default.asp