Published 11-13-24
Submitted by T-Mobile
Earlier this week, T-Mobile activated its emergency response operations to support first responders and affected communities in Ventura County, Calif. as the Mountain Fire grows to over 20,000 acres, with 7% containment. We’re also closely monitoring winds in Northern California due to previous red flag warnings for more than 27 million people across the state.
In Ventura County, our network is holding strong with only a small number of sites impacted, and some customers will have service due to overlapping coverage. Our emergency technicians and engineers will assess those sites as soon as conditions safely allow. We’ve deployed additional network resources to the Padre Sierra Parish church in Camarillo, Calif. to support customers, communities, first responders and relief organizations stationed at the church. Here’s more on our support:
Network
T-Mobile continually invests in preparing the network for extreme weather, including California’s unpredictable wildfires. Our efforts include leveraging AI, data, network hardening and emergency assets to minimize service interruptions and swiftly recover connectivity following a fire.
First Responders
T-Mobile is actively working with federal, state and local public safety agencies as well as California’s State Operations Center (SOC) in Sacramento to prioritize coverage restoration and meet first responder needs. First responders, emergency officials and other eligible critical infrastructure customers can register for Wireless Priority Service (WPS) to get priority access and preemption at no cost. Agencies needing communications assistance can contact our 24-hour emergency hotline at 888-639-0020 or email ERTRequests@T-Mobile.com.
Community Support
T-Mobile’s teams have been coordinating with the American Red Cross and other agencies to provide Wi-Fi connectivity and charging supplies for customers, communities and anyone who needs it in Ventura County.
For more information on T-Mobile’s emergency response efforts and for tips to stay connected visit: https://www.t-mobile.com/news/emergency-response. For more information on T-Priority, coming soon for first responders, visit: https://www.t-mobile.com/news/business/t-priority-network-slice-for-first-responders. Follow @TMobileNews on X, formerly known as Twitter, to stay up to date with the latest company news.
T-Mobile US Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com/news.
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