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My Quest Story - Mark Hamilton

My Quest Story - Mark Hamilton

Published 06-13-24

Submitted by Quest Diagnostics

Mark Hamilton

I’ve spent most of my career working in an industry where lives are on the line. Prior to coming to Quest Diagnostics, I worked in transportation in the airline industry as a ramp agent. My job responsibilities included using body signals to communicate with the pilot to direct planes—we had to say a lot to each other without saying a word. I also managed loading, stowing, and unloading of cargo, mail, and baggage. So, I was used to handling valuable cargo.

At Quest I worked a regular route for about 15 years. Now I have the delight of being a STAT driver. As a leader in the healthcare field, our company culture is the customer comes first. And, as an ambassador for Quest, I always think about that when I’m doing my day-to-day job. I put a lot of care toward the specimens that I pick up every day. We are responsible for transporting blood, urine, tissue, skin grafts, etc—each specimen representing a patient—and I put care toward the stowing of the specimens from the time I pick them up to putting them in the car, ensuring that they’re stored in the correct temperature, and having supplies for all temperature scenarios. I also ensure the specimens are all labeled correctly so nothing is lost once it hits our labs. We follow a strict SOP to ensure our specimens are processed in a timely manner.

Collaboration also is an important part of my day-to-day job. Not just talking but listening to our clients is so important. I want to ensure our clients are happy all the time. I’m open to hearing from clients about how we can better serve them and potentially improve our services and processes. I want to do whatever I can to ensure our clients are with us for the long term.

My job is very meaningful to me. Working for Quest has made me a better person. I love what I do and knowing I play a role in helping our patients. That feeling is the reason I don’t want to retire any time soon.

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Quest Diagnostics

Quest Diagnostics

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. 

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