Submitted by T-Mobile
As Hurricane Idalia intensifies to Category 3 and continues its path toward landfall, T-Mobile has activated its emergency plan so when needed, teams can quickly begin recovery efforts to keep communities, first responders and customers along the Gulf Coast and Atlantic seaboard connected.
The National Hurricane Center has warned that Idalia could bring catastrophic storm surge along the Gulf Coast and southward to Tampa Bay.
Key points you need to know:
Here’s more about what we are doing to be ready:
Ahead of landfall, our Emergency Management teams have worked to ensure readiness and resiliency in projected impact areas. We’ve:
Also, over the last several years, our Emergency Management teams have extensively hardened our network ahead of the hurricane seasons, and we’ve worked to ensure readiness and resiliency in areas projected to be impacted by Idalia.
While the majority of our customers are on plans with unlimited talk, text and data, for those in impacted counties in Florida, Georgia and South Carolina who aren’t, we are offering unlimited talk, text and data starting Wednesday, August 30 through Wednesday, September 6.
First Responder and Community Support
T-Mobile's teams have also staged equipment ready to provide critical wireless connectivity, Wi-Fi connectivity and devices to first responders, customers and communities. Our team is ready with heavy-duty supply transport trucks, Wi-Fi trailers and a Command Center. We’ll have additional RVs in the area to provide relief and housing to teams as needed. We’ll also be providing phones and charging equipment such as cables and battery packs, and we’ll have activated phones with Wireless Priority Service on hand for first responders to help ensure emergency communications move to the front of the line during times of high traffic. Our team is also at the State Emergency Operations Center in Tallahassee working with state and local officials to support public safety.
Any first responder agencies or organizations needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email ERTRequests@T-Mobile.com.
T-Mobile and Metro by T-Mobile Stores
The safety of our employees and customers is paramount. We’ve already closed many stores in Idalia’s projected path and in surrounding areas, we’re closing others as early as 2 pm ET today. Updates on T-Mobile local store hours can be found here and Metro by T-Mobile stores are here.
We are partnering with our teams to take care of our local employees, which includes closing some office locations and supporting employees and their families during this time.
Plan for Every Emergency
Preparedness and proactive planning are essential for safeguarding you and your family's well-being before, during and after a disaster. In preparation for Idalia and ahead of National Preparedness Month in September, here’s what you can do to be ready:
For more information on how T-Mobile prepares for and responds to disasters, visit T-Mobile’s Emergency Response Hub.
Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay up to date with the latest company news.
T-Mobile US Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com/news.
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