Originally published in Quest Diagnostics 2021 Corporate Responsibility Report

Quest HealthConnect™ is dedicated to increasing access to quality extended care services that:

• Enable health plans and clinical providers to more effectively assess vulnerable patients and close critical gaps in care
• Help to increase access to quality healthcare by delivering individualized care options that connect patients where they are—whether at home, in a local Quest patient service center, or another convenient setting
• Improve satisfaction among members of healthcare plans, particularly those enrolled in Medicare and managed Medicaid
• Facilitate early detection of chronic and acute illness
• Enhance member education and their ability to take full advantage of their benefits
• Improve overall quality of care

Enabled by a national network of trusted, long-standing relationships with medical professionals, Quest HealthConnect provides a personalized approach, often at members’ homes, through an on-site Health Risk Assessment (HRA). HRAs factor in crucial social determinants of health combinations—including housing and transportation, psychosocial factors, access to nutritious food, financial barriers, and access to community services and resources—to help members understand their health risks and take steps to improve their overall health.

Health plans use data obtained from the HRAs to:

• Coordinate care with physicians who can guide patients in taking appropriate preventive care measures to reduce identified health risks
• Help members get ahead of common chronic medical conditions, including cardiovascular disease (CVD), diabetes, and kidney disease

In addition to HRAs, Quest HealthConnect offers additional services, including screenings for diabetic retinopathy, diabetes, osteoporosis, and colorectal cancer

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Quest Diagnostics

Quest Diagnostics

Quest Diagnostics works across the healthcare ecosystem to create a healthier world, one life at a time. We provide diagnostic insights from the results of our laboratory testing to empower people, physicians and organizations to take action to improve health outcomes. Derived from one of the world's largest databases of de-identifiable clinical lab results, Quest's diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve healthcare management. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives and create a healthier world.

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