Submitted by GoDaddy
We believe that making your own way online shouldn’t come at the cost of privacy or security.
As an internet company, data protection, security and privacy are at the core of everything we do. We work tirelessly to provide continuous privacy and to develop security improvements that benefit our customers. We work to take proactive measures to be transparent with users, protect their data and keep up with an evolving regulatory landscape.
Our cross-functional, risk-based approach to both user privacy and web security keeps our privacy and security controls and practices relevant to our business and customers.
Here’s a snapshot of what that looks like:
Hackers. Malware. Social engineering. Phishing. There are many ways data can end up in the wrong hands. We work every day to protect against all of them. GoDaddy maintains a broad range of policies and procedures, training programs and company-wide systems designed to secure data, avoid breaches and respond to new threats. These efforts span several focus areas:
Security practice improvements
The NIST Cybersecurity Framework consists of five functions: identify, protect, detect, respond and recover. When used together, these functions provide a high-level, strategic view of the lifecycle of an organization’s management of cybersecurity risk.
In 2021, we focused on the identity and recover functions of the NIST framework. PwC’s assessment of our progress showed that our capabilities in those areas are now above industry standards. We also achieved ISO 27001:2013 certification for our domains registrar platform and DNS services.
Additionally, all security policies underwent an uplift in 2021, including a further formalization of our data security policies.
In 2021, we refreshed our annual TRUSTe LLC independent General Data Protection Regulation (GDPR) privacy program management validation, covering the GoDaddy family of brands and recent acquisitions, and added a new feature in customers’ account settings that allows them to more easily exercise their rights regarding behavioral advertising.
Additionally, in 2021, we also addressed the requirement under General Data Protection Regulation (GDPR) to conduct data transfer risk assessments and refreshed our data processing addendums to incorporate the new standard contractual clauses for EU data transfers. We remain committed to staying on top of evolving international regulations — including, for example, the introduction of new privacy laws now in effect in China.
Our continued focus on “privacy by design” helps ensure that privacy principles are considered during process design and throughout our entire engineering lifecycle. With this approach in mind, we constantly assess how data protection can be achieved by improving processes and creating additional employee training sessions, which was delivered across the enterprise in 2022.
We aim to help create platforms that benefit society.
At GoDaddy, we believe that diversity of ideas and freedom of expression are fundamental to healthy societies and economies, but we also recognize that digital organizations have a responsibility to properly respond to harmful content.
Our content safety philosophy is outlined in our Trust Center, with specific policies identified in our Universal Terms of Service (UTOS). Examples of harmful content that violates our policies and UTOS include promoting, encouraging or engaging in violence or for any illegal activity, such as
the exploitation of children, the promotion of terrorism, the sale of prescription medicine without a valid prescription and fraudulent activity. This is not an exhaustive list and we periodically review our UTOS and policies.
When our dedicated Content Safety team receives a complaint, they review it carefully to determine whether there is a violation of GoDaddy’s policies and/or UTOS and, if so, the appropriate action to take in response, which may include suspension, termination or closing the matter, among other things. Last year, our dedicated Content Safety team received over 18,000 content complaints.
In 2021, we formally expanded our policy regarding content that encourages “violence against people” to include content promoting self-harm or suicide. We also prohibited non- consensual sharing of sexually explicit materials (NSEM). This includes a required declaration on the part of the complaining party.
Photo: Creighton Elinski — HINTERLANDSKIS.COM
About This Report
Unless otherwise noted, GoDaddy’s 2021 Sustainability Report covers the company’s environmental, social and governance strategies, activities, progress, metrics and performance for the fiscal year that ended December 31, 2021. This report references the Global Reporting Initiative (GRI) Standards and the Sustainability Accounting Standards Board (SASB) Standards for the Internet Media and Services sector. GoDaddy is committed to regular, transparent communication of our sustainability progress, and to that end, we will share case studies, updates and articles on an ongoing basis through our website and other key resources. We intend to continue providing updates about our sustainability journey by publishing an annual sustainability report.
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit www.GoDaddy.com.
GoDaddy focuses on making opportunity more inclusive for all in the communities where we work, live and play across the globe. We rally behind inclusive entrepreneurship and other critical local needs that empower people to succeed through philanthropic and in-kind donations, volunteerism, strategic partnerships and advocacy.
Empower by GoDaddy is GoDaddy's global community and philanthropic program equipping entrepreneurs in underserved communities with training, tools and peer networks to accelerate their journeys. GoDaddy rallies behind entrepreneurs in underserved communities by building their confidence and skills to strengthen their small business’ digital presence. Entrepreneurs engage in customized learning experiences, work 1-1 with GoDaddy volunteer coaches and local mentors, and gain access to wrap-around services, in-kind products and networks boosting their small businesses success.
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