Submitted by Entergy Corporation
The U.S. Chamber of Commerce Foundation named Entergy the winner of the Best Economic Opportunity and Empowerment Program during its 22nd Annual Citizens Awards.
The Citizens Awards program recognizes the most innovative and impactful corporate citizenship initiatives that raise the bar on social responsibility and advance a more equitable and sustainable future.
“Entergy has formed strong partnerships with state and local agencies to combat poverty across our region,” said Patty Riddlebarger, Entergy’s vice president of corporate social responsibility. “We are proud that the U.S. Chamber Foundation has recognized Entergy for our low-income customer outreach efforts that help power the lives of hundreds of thousands living in our communities.”
Entergy was awarded the Best Economic Opportunity and Empowerment Program for its outreach efforts to communicate with low-income customers about resources and assistance available to pay their utility bills. In response to the challenges Entergy’s communities faced in 2020, the company formed a task force to ensure eligible customers received the maximum amount of available assistance and that customers who had never needed financial assistance knew about resources available to them.
The task force leveraged a variety of communication platforms, including a robotic process automation program, to customize and deliver 3.5 million messages to more than 230,000 potentially eligible households. As a result, a record number of Entergy customers received utility bill assistance and program awareness increased by 43%. More than 250,000 utility bills were paid with $65.4 million in financial assistance, increasing the number of bills paid by 26% in 2019.
Entergy, a Fortune 500 company headquartered in New Orleans, powers life for 3 million customers across Arkansas, Louisiana, Mississippi and Texas. Entergy is creating a cleaner, more resilient energy future for everyone with our diverse power generation portfolio, including increasingly carbon-free energy sources. With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years. Our approximately 12,500 employees are dedicated to powering life today and for future generations. Learn more at entergy.com and follow @Entergy on social media. #WePowerLife
Corporate Social Responsibility at Entergy
For more than 100 years, Entergy has powered life in our communities through strategic philanthropy, volunteerism and advocacy. Entergy’s corporate social responsibility initiatives help create and sustain thriving communities, position the company for sustainable growth and are aligned with the United Nations Sustainable Development Goals. Our top CSR priorities are education/workforce development, poverty solutions/social services and environmental programs. Entergy annually contributes $16-$18 million in shareholder-funded grants to approximately 2,000 nonprofit organizations in the communities where we operate. In addition, our employees volunteer more than 100,000 hours in those communities' values at more than $3 million.
More from Entergy Corporation