(Marketwire) - Direct Energy, one of North America's leading energy and services companies, along with its parent company, Centrica plc., published its 2009 Corporate Responsibility report today.

"In the long-term, a truly successful company must be responsible to the environment in which it operates and be dedicated to strengthening it," said Janice Thomson, Direct Energy's EVP, Human Resources and Communications and Chair of Direct Energy's Corporate Responsibility committee. "At Direct Energy, our integrated sustainability programs help inform our decision-making and position us as the energy company with whom people want to do business."

Direct Energy's three signature corporate responsibility focus areas are climate change and environment, customer service and vulnerable customers.

Key highlights of the 2009 report include:

• Carbon intensity of our power generation fleet out-performed industry averages at 321 grams CO2/kWh


• Volunteer hours reached 1.3 hours/employee


• Customer satisfaction scores increased from 6.9 to 9.5 year-over-year


• Lost time injury rates dropped by 13%


• Centrica was ranked as a top performing company by the Carbon Disclosure Leadership Index

The full report is available at www.centrica.com/cr09.

About Direct Energy

Direct Energy is one of North America's largest energy and energy-related services providers with over 5 million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 20 states plus DC and 10 provinces in Canada. To learn more about Direct Energy, visit www.directenergy.com.

Direct Energy

Direct Energy

Direct Energy is one of North America's largest energy and energy-related services providers with over 5 million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 21 states plus DC and 10 provinces in Canada. To learn more about Direct Energy, visit www.directenergy.com.

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