Commercial shippers UPS and DHL score about equally well in how green their actions are, according to a new study of actual vs. perceived corporate sustainability. But when it comes to consumer perception of the two brands, UPS leaves DHL in the dust - scoring almost five times higher. This is just one of the eye-opening findings of MapChange 2010, a brand investigation of nearly 100 top companies across North America, spanning 10 product and service sectors.

The MapChange 2010 research is a collaboration between Change, a Vancouver consultancy focusing on green brand innovation (that is being acquired by Maddock Douglas, a Chicago innovation agency), Angus Reid Public Opinion and the nonprofit Climate Counts. It has been released in three reports, with this, the final release, covering consumer shipping, food service and banking.

While UPS and DHL show that large discrepancies are possible - and common - between a brand's sustainable performance and consumer perception of it, Starbucks shows that alignment of performance and perception does happen. The coffee giant's MapChange 2010 perceived and actual scores are nearly identical.

Brands need to innovate and communicate
"To compete, brands must innovate - and the best new innovations tend to be sustainable," said Marc Stoiber, founder of Change, which led the study. "But even that's not enough in today's marketplace. Brands need to generate sustainable innovation quickly and communicate it effectively. When they don't - and when their green innovation isn't consumer-facing - they sacrifice some of the competitive advantage of being a green leader."

The study incorporates actual measurements of climate change action that was undertaken by companies including category leaders, such as Coca-Cola, Nike, Gap, P&G, L'Oreal, Microsoft and Amazon.com, in 2009. The scoring on climate action was provided by Climate Counts as part of its annual climate change study of well-known consumer companies. The perception measurements included more than 2,000 American adults in a random sample and were measured by Angus Reid.

The companies were grouped by sector, with their scores illustrated in 'perception / reality' maps.

Gaps between consumer perception and actual performance
Across every sector, MapChange 2010 shows a disparity between actual sustainability activity of brands and consumer perception of the sustainable activity of those brands. In the banking sector, Wells Fargo received the top score in consumer perception (66 out of 100). Its actual sustainability score was less than half of that (27). Deutsche Bank, which consumers viewed as the least green (37), was among the top three in actual performance (66).

The current overall trend is toward higher perceived sustainability by consumers as compared to MapChange 2009 (which was not conducted with Angus Reid and Climate Counts).

"This study is a wake-up call for companies that don't yet see green as a potent opportunity for new profits," said Raphael Louis Vitón, president and partner of Maddock Douglas. "The real leaders are using green as a platform for developing products, services and business models that drive their bottom line and positive global change."

"These are the relatively early days," adds Stoiber. "There's still plenty of room for breakthrough innovation."

View MapChange 2010 at http://www.getmapchange.com.

About Change and Maddock Douglas
Change is a consultancy that focuses on green brand innovation. Since 2005, the experts at Change have helped companies use sustainability to achieve a competitive advantage by creating and branding products that are good for the world and good for the bottom line. Maddock Douglas, which is poised to acquire Change, exists to bring industry-changing ideas to market. MD uses its Agency of Innovation® services to invent relevant new products, services and business models, and then brand and launch the best ideas. It helps clients bring innovation from mind to market.

About Climate Counts
Climate Counts is a non-profit campaign that scores companies annually on the basis of their voluntary action to reverse climate change. The Climate Counts Company Scorecard -launched in June 2007 - helps people vote with their dollars by making climate-conscious purchasing and investing choices that put pressure on the world’s most well-known companies to take the issue of climate change seriously.

About Angus Reid Public Opinion
Angus Reid Public Opinion is the public affairs practice of Vision Critical - a global research and technology company specializing in custom online panels, private communities, and innovative online methods. VisionCritical is a leader in the use of the Internet and rich media technology to collect high-quality, in-depth insights for a wide array of clients. Dr. Angus Reid and the Angus Reid Strategies team are pioneers in online research methodologies, and have been conducting online surveys since 1995.

Maddock Douglas

Maddock Douglas

Maddock Douglas exists to bring industry-changing ideas to market. We invent new products, services and business models, bring them to life and help our clients bring them to market.

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