Submitted by Center for Corporate Citizenship
* Diffusing Anger, Building Trust: Communication Skills for Challenging Situations
(February 4-6, 2004)
* Corporate-Community Partnerships: What Makes Them Work, Why They Fail
(February 4-6, 2004)
Diffusing Anger, Building Trust: Communication Skills for Challenging Situations (http://www.bc.edu/centers/ccc/Pages/t_diffusing.html) helps prepare citizenship professionals for the challenging communication situations associated with their jobs. It provides them with intensive practical training in the face-to-face communication skills and techniques needed to work effectively in situations of low trust and high concern. The seminar employs role-plays and videotape feedback to provide companies with strategies, coaching and practice to communicate effectively with the public and key external stakeholders.
The course is taught by Dr. Susan L. Santos, an internationally recognized expert in risk communication and risk assessment. She brings extensive hands-on technical experience with years of research and implementation aiding clients with strategic design, comprehensive implementation, and expert evaluation of health, safety and environmental issue-oriented risk communication programs. Currently, Dr. Santos is executing intervention strategies for communicating hazardous waste cleanup programs, food product safety issues, military deployment related risks, and decommissioning a nuclear reactor facility, and is engaged in developing crisis communication and evaluation programs.
Corporate-Community Partnerships: What Makes Them Work, Why They Fail (http://www.bc.edu/centers/ccc/Pages/t_partnerships.html) explores what it means to be a part of a cross-sector partnership. The program looks at different partnership models and ways to identify appropriate partners and develop a shared vision. It uses case studies, group problem-solving exercises, peer coaching and guest speakers. Instructor Lawrence Moore, Ph.D., previously Director of Communications & Public Affairs for a multi-billion dollar global business unit of Motorola, has nearly two decades of experience in the design, development and implementation of corporate social responsibility programs.
These seminars are two of 14 offerings from The Center through its executive education program. Courses cover planning, strategy, program development, implementation, communications, evaluation, leadership development and competency building, leading to a Certificate awarded by the Boston College Carroll School of Management. The Center also offers courses at company sites on request, and can customize its offerings to address companies' specific challenges and needs.
For more information, call The Center at 617.552.4545, or go to The Center's web site at http://www.bc.edu/corporatecitizenship.
The Center for Corporate Citizenship at Boston College, part of the Carroll School of Management, provides research, executive education, consultation and convenings on issues of corporate citizenship. The Center has more than 300 corporate members across the globe.
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