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Woman Owned Call Center Re-Certification Leverages Corporate Supplier Diversity Programs

Submitted by: TeleRep

Categories: Human Resources & Diversity

Posted: Dec 15, 2005 – 11:00 PM EST

 

Dec. 15 /CSRwire/ - Glen Burnie, Maryland - TeleRep - A Division of ATS Call Centers, Inc., a business specializing in inbound call center services, received national recertification as a Women's Business Enterprise by the WPEO, a regional certifying partner of the Women's Business Enterprise National Council (WBENC). WBENC's national standard of certification implemented by the (regional partner organization) is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.

By including women-owned businesses among their vendors, corporations, and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier/vendor diversity programs. To learn more about TeleRep, please visit http://www.telerep.com.

"This is our second year of certification by WBENC. This certification is very valuable to our company. It provides a real asset in our efforts to reach corporate America. The value really comes from and expanding our company's visibility among real decision makers in corporate supplier diversity and procurement," said Sandra Olson, TeleRep Owner and President. "Although we've been certified as a Woman Business Enterprise (WBE) through the State of Maryland since 2000, our certification gives us a national presence that many corporate supplier diversity programs require from women owned businesses."

"Our corporate clients have asked us to provide specialized call center services that will help them focus on their core business. We have continually adjusted our services to meet the needs of our diverse client base. Our growth and service expansion allows us to truly offer total customization to meet today's corporate outsourcing objectives and provide business intelligence reporting to assist customers with optimizing their outsourcing investment."

Mrs. Olson started her business in 1976 as a modest business answering service. TeleRep now employs over 50 TeleReps, serving nearly 300 Maryland area and 50 National companies. TeleRep uses state-of-the-art call center technologies and provides an extensive array of award-winning call center outsourcing services. Some of the awards include, Customer Inter@ction's Solutions MVP Quality Award, The Association of TeleServices International Award of Excellence, the DiversityBusiness.com awards, 'Top Diversity Owned Businesses in Maryland' and 'Top Small Business in Maryland.'

ABOUT TELEREP
TeleRep is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS Call centers, Inc. provides 24/7 inbound call center services for companies that need specialized customer support, complex call handling or high-end call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency typical of a smaller business.
Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep's location in Glen Burnie, Maryland.

For more information about TeleRep, its services and capabilities, contact Joe Simpkins, Business Development Director, at (410)761-2424 / (800)638-2000, http://www.telerep.com.

About WBENC
The Women's Business Enterprise National Council is the nation's largest third party certifier of businesses owned and operated by women in the United States. WBENC is a resource for the more than 700 US companies and government agencies that rely on WBENC's certification as an integral part of their supplier diversity programs.

For more information, please contact:

Joe Simpkins Business Development Director
Phone: (800) 638-2000

 

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