ReportAlert! TelefÃ³nica publishes 2005 Corporate Responsibility Report

Published 06-30-06

Submitted by Telefé³nica

TelefÃ³nica has published its 2005 Corporate Responsibility Report, available at http://www.telefonica.es/corporateresponsibility/

The report seeks answers to four questions:

Does TelefÃ³nica drive economic progress?

TelefÃ³nica's activity represents 1.7% of GDP in the countries where it operates...

...redistributing 51 billion euro in 2005 among its stakeholders (45% to suppliers, 16% to public administrations, 8% to employees...)

85% of TelefÃ³nica purchases were awarded to local suppliers in each country.

Communication had a negative evolution of prices in the last five years in Spain.

Does TelefÃ³nica drive technological progress?

Over 2.9 billion euros invested in technological innovation, 533 million of which was directly in R&D

Over 6,800 people collaborating in R&D for TelefÃ³nica

Collaboration with 100 Universities through scholarships and research.

Does TelefÃ³nica drive social progress?

25% of its fixed lines in Latin America belong to low-income families (5.5 million lines)

54 million euro invested in non-for-profit social activities

30 products and services specifically designed for disabled people, as part of the TelefÃ³nica Accessible project.

Does TelefÃ³nica engage with its stakeholders?

TelefÃ³nica has applied new dialogue methodology with 4 stakeholders in 2006.

TelefÃ³nica shows high customer satisfaction levels in all countries, including 84% in Spain.

Employee satisfaction increased from 55% in 2004 to 59% in 2005.

Supplier average satisfaction level is 67%

TelefÃ³nica considers all its Spanish and Latin American activities in its 2005 report, which includes over 36 new CR challenges for this year, including alignment of CR reporting with O2, which TelefÃ³nica acquired early in 2006.

The TelefÃ³nica report was externally verified by Ernst & Young considering GRI indicator verification and AA1000AS assurance standards. The report includes an executive summary of 32 pages and is available in English and Spanish.

TelefÃ³nica is the leading telecommunications company in Europe and Latin America, with over 186 million customers in 19 countries, 207,000 employees, 18,000 suppliers and 1.5 million shareholders.

For further information: reputacioncorporativa@telefonica.es
http://www.telefonica.es/corporateresponsibility

Visit http://www.CorporateRegister.com to access this publication together with a further 11,500 CSR reports.

Telefé³nica

Telefé³nica is a world leader in the telecommunication sector, with presence in Europe, Africa and Latin America. As of June 2006, Telefé³nica had 191,7 million customers. Telefé³nica is one of the world’s leading telecom companies, and is present in Europe, Africa, and Latin America. As of June 2006, Telefé³nica had a total of 195.9 million customers.

ReportAlert! TelefÃ³nica publishes 2005 Corporate Responsibility Report

ReportAlert! TelefÃ³nica publishes 2005 Corporate Responsibility Report

Telefé³nica

Telefé³nica

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