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Responding to the Bigger Picture: Telstra’s 2021 Sustainability Report

Responding to the Bigger Picture: Telstra’s 2021 Sustainability Report

Published 09-13-21

Issued by Telstra Corporation


Telstra’s Bigger Picture 2021 Sustainability Report brings to life the company’s commitment to doing business responsibly, and playing a leadership role in promoting digital inclusion and environmental action.

Report Highlights

Telstra has released its Bigger Picture 2021 Sustainability Report, detailing the company’s progress in implementing its new Responsible Business Strategy and responding to the issues that matter most to its stakeholders.

The Bigger Picture 2021 Sustainability Report provides an overview of Telstra’s work throughout the 2021 Financial Year to continue to build on its reputation as a trusted, sustainable business, and draw on its tech expertise to play a leadership role in promoting digital inclusion and environmental action. Highlights for Telstra in FY21 include:

  • Being awarded first place in the inaugural World Benchmarking Alliance Digital Inclusion Index
  • Providing $28 million in COVID-19 relief packages for customers and supporting staff globally throughout the COVID-19 pandemic
  • Helping one million customers in vulnerable circumstances to stay connected through delivery of specialised products, programs and services
  • Maintaining carbon neutral certification across its operations
  • Reducing GHG emissions by 11 per cent from FY19 baseline, on track towards a 50 per cent emissions reduction by 2030
  • Announcing a third power purchase agreement to build Crookwell Stage III windfarm in New South Wales, Australia
  • Introducing three new resource efficiency targets, aimed at optimising resource use, reducing consumption and waste, and investing in circular solutions
  • Doubling the number of scam calls blocked each month to around 13 million, protecting customers and their data
  • Announcing a $200 million co-investment fund to improve regional connectivity over the next four years
  • Providing $127.3 million of value through the company’s social and community programs.

Telstra’s Bigger Picture 2021 Sustainability Report was developed in accordance with the Global Reporting Initiative Reporting Standards: Core Option. Limited assurance over specified data and related performance disclosures throughout Telstra’s reporting has been provided by Ernst & Young, in accordance with the ISAE 3000 assurance standards. The report also details Telstra’s progress in implementing the ten principles of the United Nations Global Compact and the company's work towards achieving the Sustainable Development Goals.

Telstra welcomes feedback on its sustainability reporting, approach and performance. Please email Jules Scarlett, Sustainability, External Affairs and Legal Executive, at

About Telstra
Telstra Corporation (ASX:TLS) is Australia’s leading telecommunications company. Telstra employs nearly 28,000 people across 14 countries, facilitates over 2,000 network points of presence around the world, and has one of Australia’s largest shareholder bases, with around 1.2 million shareholders.

Utilising its world leading networks, Telstra supplies 3.6 million retail bundles and standalone fixed data services, and 19.5 million domestic mobile retail customer services in Australia, as well as connectivity and enterprise services globally. Telstra’s mobile footprint covers 99.5 per cent of Australia’s population.

Media Contact:
Tara Glanville-Yates
Principal, Communications
+61 477329902

Telstra Corporation

Telstra Corporation

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