PSE&G shares how customers can protect themselves against scammers
Submitted by Public Service Enterprise Group (PSEG)
Originally published on PSEG NewsRoom
NEWARK, N.J., November 16, 2022 /CSRwire/ - Scammers continue to impersonate PSE&G representatives and take advantage of unsuspecting victims. PSE&G urges customers to understand scammers’ tactics and know what to do if confronted with a request for private account information or a demand for immediate payment. If customers are ever in doubt about the legitimacy of a contact from PSE&G, they should call PSE&G at 800-436-PSEG (7734).
Utilities United Against Scams (UUAS) is supporting International Fraud Awareness Week, and will recognize the seventh annual Utility Scam Awareness Day on Wednesday, November 16. Utility Scam Awareness Day was designated to raise awareness, educate customers, and expose the tactics used by scammers.
“Protecting our customers is a top priority. It is critically important we continue to raise awareness and educate customers about how to spot and stop potential scams,” said David Johnson, PSE&G chief customer officer and vice president of Customer Care. “Scammers continue to adapt and develop increasingly sophisticated tactics to take advantage of our customers.”
According to information provided to PSE&G by its customers in 2022 - roughly 1,000 customers reported they were a victim of a utility scam or scam attempt.
Scammer tactics are becoming increasingly sophisticated, but utility impostor scams are oftentimes as simple as a scammer posing as a customer’s local utility representative in person or over the phone.
“Customers shouldn’t be afraid to end the interaction if they suspect it is a scam. You can always call PSE&G to confirm,” said Johnson. “Customers will always receive prior notification of past-due balances on their PSE&G bill, and by mail, email or phone, before the possibility of service disconnection. We also work hard to educate about the options available to help them pay their bill.”
PSE&G urges customers to learn how to spot and stop potential utility scam activity.
Signs of potential utility scam activity:
Protect yourself against utility scams:
For more information on scams, visit pseg.com/scamalert.
How to identify a PSE&G employee in your neighborhood:
Why a PSE&G employee or contractor might show up “unexpectedly”:
There are several situations when a PSE&G employee or contractor may show up unexpectedly, including to:
For more information on how to identify a PSE&G employee or contractor, visit Energize!.
*Customers are not required to report utility scam attempts or losses to PSE&G. The data provided was voluntarily reported to PSE&G by the customers who experienced the scam or scam attempt.
Public Service Electric & Gas Co. is New Jersey’s oldest and largest gas and electric delivery public utility, serving three-quarters of the state’s population, as well as one of the nation’s largest utilities. PSE&G has won the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region for 20 consecutive years. PSE&G received the 2022 ENERGY STAR® “Partner of the Year” award in the Energy Efficiency Program Delivery category, and is a 2021 Customer Champion and Most Trusted Brand as named by Escalent. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 14 consecutive years (www.pseg.com).
Public Service Enterprise Group Inc. (PSEG) (NYSE: PEG) is a publicly traded diversified energy company with approximately 13,000 employees. Headquartered in Newark, N.J., PSEG's principal operating subsidiaries are: Public Service Electric and Gas Co. (PSE&G), PSEG Power and PSEG Long Island. PSEG is a Fortune 500 company included in the S&P 500 Index and has been named to the Dow Jones Sustainability Index for North America for 11 consecutive years (https://corporate.pseg.com/).
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