Fifth Third is taking action to support its employees and customers, ensuring business continuity throughout the quickly-evolving health and economic environment.

“Our first priority is to keep our customers and employees safe,” said Greg D. Carmichael, chairman, president and CEO. “Fifth Third takes seriously our role and responsibility during this time to prioritize the health and well-being of our communities, customers and employees. We appreciate our customers’ understanding as their banking experience may look different as we navigate this time together to make decisions guided by the U.S. Centers for Disease Control and our Mission and Values.”

If circumstances should warrant the temporary closure of any Fifth Third Bank locations, that news will be communicated to customers, including details on backup physical locations and contact information for their trusted bank partners. The Bank also has backup for operational locations that support the processes and systems necessary to serve its customers. Fifth Third Bank has long had comprehensive plans and strategies in place to manage effectively through emergencies, including hardship programs for our valued customers. You can learn more by visiting Fifth Third’s website here and reading a message from Greg Carmichael here.

Fifth Third recommends that customers continue to leverage all of the digital banking tools and resources for self-service banking and account access through mobile, online and voice banking services, as well as the Bank’s network of approximately 53,000 fee-free ATMs across the United States.

In addition to taking care of its customers, Fifth Third is committed to taking care of its employees. Speaking to Fifth Third employees, Carmichael stated, “Your well-being and that of your family is my primary concern. Our leadership team has updated our policies and procedures to ensure our employees and their families are cared for.”  Fifth Third has created additional benefits to cover its employees in this time of need and its employees will continue to be paid if they become sick, are taking care of a family member who is ill, or are navigating daycare or school closures.”

Fifth Third Bancorp

Fifth Third Bancorp

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio and the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution. As of Dec. 31, 2021, Fifth Third had $211 billion in assets and operated 1,117 full-service banking centers and 2,322 ATMs with Fifth Third branding in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and North Carolina. In total, Fifth Third provides its customers with access to approximately 54,000 fee-free ATMs across the United States. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management. Investor information and press releases can be viewed at www.53.com. Fifth Third’s common stock is traded on the Nasdaq® Global Select Market under the symbol “FITB.” Fifth Third Bank was established in 1858. Deposit and Credit products are offered by Fifth Third Bank, National Association. Member FDIC.

Fifth Third’s Purpose is to improve lives and the well-being of its communities by being the One Bank people most value and trust. The Company believes in doing well by doing good and delivering long-term sustainable value to all its stakeholders. Fifth Third is focused on five environmental, social and governance priorities: keeping the customer at the center, demonstrating its commitment to employees, strengthening its communities, promoting inclusion and diversity, and addressing climate change.

More from Fifth Third Bancorp