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Aflac Shares 2018 Corporate Social Responsibility Report Comprehensive Report Demonstrates Aflac's Purpose - 'The Aflac Way'

Published 10-01-19

Submitted by Aflac Incorporated

Aflac, the leader in supplemental insurance sales at U.S. worksites, celebrated its 2018 corporate social responsibility, also known as CSR, accomplishments by unveiling its 2018 CSR Report: "Purpose … with feathers." The comprehensive report highlights the actions and initiatives led by the company's leaders, employees and independent sales agents, who demonstrate Aflac's purpose through their actions.

The report reflects Aflac's commitment to bring value to the community through ethics, diversity, equity, inclusion, philanthropy and the environment. The report recounts the 2018 activities in both the United States and Japan, where the company's products protect more than 50 million people.

"The Aflac 2018 CSR Report celebrates the ways we put our values into action," said Catherine Hernandez-Blades, Aflac's senior vice president and chief environmental, social, governance and communications officer. "Finding the good at Aflac is easy; it's demonstrated at every level of leadership, through our employees, and in our rich history of being fair, ethical, and influential with the people and communities around us. It is the recognition that being a responsible company is our overall business goal, as research clearly shows that companies that do good in the community do better in business. It is also simply the right thing to do."

The 2018 report highlights Aflac's CSR efforts, reflecting on 2018 initiatives, including the inspirational impact of My Special Aflac Duck® and the company's ongoing, innovative One Day PaySM* initiative that enables the payment of eligible claims in a single day.

Also represented in the report is Aflac's strong governance program; our commitment to a diverse, equitable and inclusive workforce; awards for environmental conservation; and contributions to the treatment and research of childhood cancer. Specific accomplishments include:

  • A 29% increase in volunteer hours logged by Aflac employees in 2018, compared with 2017.

  • In 2018, Aflac received ISO 14001:2015 certification in environmental management at its headquarters in Columbus, Georgia.

  • In 2018, Aflac invested more than $3 million toward the My Special Aflac Duck project. As of August 2019, the company has provided more than 5,000 of these comforting companions to children at more than 220 hospitals in 48 states, free of charge.

With a culture that prioritizes its employees, the 2018 CSR Report also describes the contributions of employees, independent sales agents and a partner, whose efforts represent the Aflac Way of doing business. Special sections of the report include profiles of honored employees, including:

"Now more than ever before, people are turning their attention to the heart and conscience of the corporate world. It's important and it's time," Hernandez-Blades said.

The 2018 Aflac Corporate Social Responsibility Report marks the company's fourth year of dedicated work toward adherence to the Global Reporting Initiative (GRI) Standards, the world's most widely used sustainability reporting framework.** The report also includes the second year of United Nations Sustainable Development Goals (UN-SDG) reporting. Disclosures that fulfill GRI Standards and UN-SDGs, the latest guidelines, are noted throughout the report.

Visit to see the full 2018 Aflac Corporate Social Responsibility Report, "Purpose … with feathers."

*About One Day PaySM

One Day PaySM is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day Pay processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019.

**Miller, Debbie. "How GRI targets common language for ESG reporting," IR Magazine, June 19, 2019.

About Aflac Incorporated

Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., where it is a leading supplemental insurer, by paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. Aflac Life Insurance Japan is the leading provider of medical and cancer insurance in Japan, where it insures 1 in 4 households. Through its trailblazing One Day PaySM initiative in the United States, for eligible claims, Aflac can process, approve and electronically send funds to claimants for quick access to cash in just one business day. For 13 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2018, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 20th consecutive year, and in 2019, Fortune included Aflac on its list of World's Most Admired Companies for the 18th time. To find out more about One Day PaySM and learn how to get help with expenses health insurance doesn't cover, get to know us at

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York. WWHQ | 1932 Wynnton Road | Columbus, GA 31999.

Media contact
Darcy Brito, 706.320.2358 or

Analyst and investor contact
David A. Young, 706.596.3264, 800.235.2667 or

Aflac Incorporated logo

Aflac Incorporated

Aflac Incorporated

Aflac is a Fortune 500 company, providing financial protection to more than 50 million people worldwide. When a policyholder or insured gets sick or hurt, Aflac pays cash benefits fairly, promptly and directly to the insured. For more than six decades, Aflac voluntary insurance policies have given policyholders the opportunity to focus on recovery, not financial stress.

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