Latest Software Release Allows Reporting Parties to List Multiple Allegation Types and Specify Roles of Involved Parties, Along With Giving Administrators Richer Case Reporting
Submitted by: Convercent
Posted: Jan 26, 2015 – 11:00 AM EST
DENVER, CO, Jan. 26 /CSRwire/ - (Marketwired) - Convercent today announced immediate availability of its Hotline & Case Manager version 2.12, featuring significant improvements to help with reporting and management of complex compliance incidents. The enhanced Hotline and Case Manager enables compliance executives to oversee the collection, investigation and real-time reporting of compliance issues that include more than one type of misconduct and numerous involved parties with various roles in the allegation.
Compliance incident reports are rarely simple and straightforward -- they often involve multiple parties and multiple types of allegations. According to the 2013 National Business Ethics Survey from the Ethics Resource Center, two thirds of misconduct either occurs over multiple incidents or is an ongoing pattern. Misconduct also usually involves more than one person, as the survey reported 41% of observed misconduct was committed by multiple individuals, with 12% committed company-wide.
Yet many hotline solutions still oversimplify the reporting process, requiring separate reporting and tracking of each issue and forcing reporting parties to choose one allegation type to focus on, or to file multiple complaints. Convercent's Hotline & Case Manager enables the intake, management, investigation and remediation of issues in a way that accounts for the complexity that compliance incidents usually entail. This enhanced functionality provides a more modern and practical solution for compliance executives and investigators to identify, investigate and address compliance issues from a holistic viewpoint.
"These latest Hotline and Case Manager innovations are in direct response to customer feedback from the front lines to accommodate the changing way they need to receive, manage and report on incidents," said Philip Winterburn, Convercent's Chief Product Officer. "Having worked in close collaboration with key customers on the development of this product, I'm excited to deliver this new functionality that accounts for the complexity of the reports compliance teams usually receive and the granularity they need to have insight into and report on to effectively manage these cases to close."
Highlights of Convercent Hotline & Case Manager 2.12
Hotline & Case Manager 2.12 is available immediately as a free upgrade to existing Convercent case management customers. Additional background, images of the software in action and a product data sheet are also available at: http://www.convercent.com/software/hotline-and-case-manager
For more information on Convercent's compliance management software, please visit www.convercent.com
Convercent's risk-based global compliance solution enables the design, implementation and measurement of an effective compliance program. Delivering an intuitive user experience with actionable executive reporting, Convercent integrates the management of corporate compliance risks, cases, disclosures, training and policies. With hundreds of customers in more than 130 countries -- including Philip Morris International, CH2M Hill and Under Armour -- Convercent's award-winning GRC solution safeguards the financial and reputational health of your company. Backed by Azure Capital, Sapphire Ventures (formerly SAP Ventures), Mantucket Capital and Rho Capital Partners, and based in Denver, Colorado, Convercent will revolutionize your company's compliance program.
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