Published 09-26-17
Issued by American Express
Today, American Express published its latest corporate social responsibility (CSR) report, titled “The Service Effect.” The report describes how service has shaped the company’s efforts to honor and strengthen its commitments to all stakeholders – specifically its people, customers, partners, communities and the environment – in 2016 and 2017.
Issues The Service Effect: 2016 - 2017 CSR Report
Today, American Express published its latest corporate social responsibility (CSR) report, titled “The Service Effect.” The report describes how service has shaped the company’s efforts to honor and strengthen its commitments to all stakeholders – specifically its people, customers, partners, communities and the environment – in 2016 and 2017.
American Express’ commitment to its stakeholders and approach to CSR extends from its service ethos and vision to be the world’s most respected service brand.
“At American Express, service is our north star,” said Kenneth I. Chenault, Chairman and CEO, American Express Company. “We will continue to look for ways to reimagine, reinvent and raise the bar – all while remaining true to the core values that have always sustained us.”
The report features markers of progress in the company’s ongoing effort to create social, environmental and economic value for its stakeholders as well as operate ethically and responsibly. Specifically in 2016 - 2017, American Express:
The development of the content of the American Express CSR report was informed by the Global Reporting Initiative’s (GRI) G4 Core Guidelines. To learn more about American Express CSR efforts and to review the report, visit: http://about.americanexpress.com/csr/corporate-responsibility-report.aspx.
For ongoing updates on the Company’s corporate social responsibility efforts as well as trends in this area, stakeholders are invited to read CSR Now!, a blog written by Timothy J. McClimon, senior vice president, corporate social responsibility, American Express.
About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com, and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.
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Media Contact:
Amelia Woltering
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American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Historic preservation has long been the hallmark of American Express’ involvement in the community, reflecting the company’s recognition of the importance of cultural sites and monuments as symbols of national and local identity, and the role that their preservation can play in attracting visitors and revitalizing neighborhoods.
Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, foursquare.com/americanexpress, linkedin.com/companies/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.