Find out how Centrica (CNA:London) is progressing against their ambition to be the most trusted energy company.

In 2012’s challenging economic environment, building trust remained a top priority for Centrica. Centrica is committed to earning trust by:

• Fairness – treating customers fairly through open and honest communications, high quality customer service, and helping customers better manage and reduce energy costs;
• Low carbon – addressing climate change by transforming the way customers consume energy and through reducing their emissions from power generation;
• Energy supply – ensuring security of supply in a reliable, responsible and sustainable way;
• People and safety – empowering their people and providing a safe environment for employees, customers and the communities in which they operate.

These key themes form the basis for Centrica’s CR performance reporting.

Highlights:

• Customer satisfaction levels increased for both Direct Energy and British Gas in 2012
• Products British Gas installed in customer homes between 2010-2012 had an annual equivalent of taking around 450,000 cars off UK roads
• Centrica’s commitment to gas and power for the UK now totals more than £50bn
• Employee engagement measured above median levels
• Lost time injury frequency rate declined for the sixth consecutive year, falling to 0.20 per 100,000 hours worked

In response to feedback, Centrica has improved this year’s Review by incorporating information on how they engage with our key stakeholders and there’s also an ‘At a glance’ section at the beginning of each chapter, summarising key information on just one page.

Browse Centrica’s 2012 CR reporting:

Reporting hub

• All of Centrica’s reporting and updates are accessible through the online Reporting hub – www.centrica.com/crreportinghub

2012 progress

• Centrica reports on its most strategic and material issues in the CR Performance Review PDF – www.centrica.com/files/reports/2012cr/CR_Review_2012.pdf

Metrics

• The interactive Data centre contains financial and non-financial performance – www.centrica.com/index.asp?pageid=1093

Recent updates

• Centrica shares regular progress updates through CR updates and blogs – www.centrica.com/index.asp?pageid=1042

Background and approach

• Centrica’s approach to key issues is outlined in within the CR section – www.centrica.com/index.asp?pageid=1057

Infographics

• See the key issues facing Centrica’s business and their operational emissions.
  Understanding Centrica’s business – www.centrica.com/index.asp?pageid=1071
  And Carbon map – www.centrica.com/index.asp?pageid=1118

Video

• View Centrica’s Chief Executive responding to stakeholder questions about the CR implications of the new corporate strategy – www.centrica.com/index.asp?pageid=1094

Energy debate

• Centrica wants to hear your views about their reporting and performance – get in touch online. Twitter users can join the debate using #CentricaCR
• Comment online – www.centrica.com/index.asp?pageid=1058

Centrica Plc

Centrica Plc

We are an integrated energy company operating predominately in the UK and North America. We understand that energy is essential for all of us, both now and for the future. That's why we are active in each stage of the energy lifecycle: from sourcing and generating to processing and storing; from trading and supplying to servicing and, crucially, to saving energy.

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