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Corporate Social Responsibility
News
5.03.2007 - 01:25pm ET
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Home Buyers, Sellers and Other Stewart Title Customers to Benefit from Translation Services Offered via Telephone and Live Interpretation
Stewart's multicultural markets organization inks agreement to assist speakers of languages other than English with real estate-knowledgeable interpreters
(CSRwire) HOUSTON--(BUSINESS WIRE)--May 3, 2007--Home buyers, sellers and other
closing customers in more than 900 Stewart Title offices across the nation
will have access to over-the-phone interpretations in 150 languages through
a new agreement made by Stewart's multicultural markets group with a
language services provider.
"This comprehensive service allows our associates in all our owned offices
to access interpreters over the phone to assist in closings or other
scenarios when language barriers arise," said Matthew Morris, president of
Stewart Professional Solutions, a support services group for Stewart
Title.
"We chose this service in particular because their linguists are educated
about words and subjects that are specific to real estate and closing,"
added Morris. "The ability to understand those terms will be helpful to
buyers, sellers, and their real estate professionals and attorneys - as
well as to our closing officers."
Translators and interpreters are available in Spanish, Tagalog, Mandarin,
Russian, Vietnamese, French, Punjabi, Romanian and many other
languages.
To schedule a telephone interpreter for a closing, an appointmen is made
through the Stewart Title office where the closing is located. On-site
interpretation is also available with a five-day advance notice. Audio,
video and Web conferencing are also available when home buyers, their
families and other parties to a closing can't all attend in person.
Stewart's suite of services also includes document translation with
translators who have extensive experience with lenders and law firms.
"Stewart already has side-by-side English and Spanish title insurance
policies available for its customers, and we have translated several of
our brochures into other languages," said Jose Menendez, national
multicultural markets director, Stewart Title. "This new agreement will
provide our offices the ability to translate other documents or materials
into languages that are in demand in their marketplaces. In addition, they
can have other closing documents translated so buyers and sellers who are
not fluent in English can have a side-by-side translation to help them
during the closing process.
"Stewart remains committed to helping people from all walks of life
achieve the American dream of home ownership," added Menendez. "We
understand that the home purchase process can be complicated and confusing
for those individuals who are very fluent in English. The process is doubly
difficult for buyers for whom English is not their first language. This new
program will help our customers from traditionally underserved home-buyer
segments be more comfortable as they take that big step to buy a home."
Stewart Title and Stewart Professional Solutions are wholly owned
subsidiaries of Stewart Information Services Corp. (NYSE:STC), a
customer-oriented, technology-driven, strategically competitive, real
estate information and transaction management company. Stewart provides
title insurance and related information services required for settlement
by the real estate and mortgage industries through more than 9,500
policy-issuing offices and agencies in the United States and international
markets. Stewart also provides post-closing lender services, automated
county clerk land records, property ownership mapping, geographic
information systems, property information reports, flood certificates,
document preparation, background checks and expertise in tax-deferred
exchanges. More information can be found at http://www.stewart.com
Copyright Business Wire 2007
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