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Corporate Social Responsibility
News
11.23.2005 ET
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CSR News from:
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News Category:
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CVS/pharmacy Helping Seniors Understand Medicare Part D
Approximately 100,000 customers per week are participating in CVS/pharmacy's Medicare outreach
CVS pharmacists, in-store displays and a CVS.com Medicare site are among the resources available to help seniors make decisions about the new Medicare Part D prescription drug benefit
(CSRwire) Woonsocket, Rhode Island: With enrollment for the new Medicare
prescription drug coverage benefit underway, CVS/pharmacy has successfully
launched a comprehensive initiative to better inform and educate seniors
about the Medicare Part D program.
Spearheading this initiative are the company's 15,000 pharmacists, who
have all undergone training to help them explain the new Medicare
prescription drug benefit to their patients.
Pharmacists are the most accessible members of the health care delivery
system. According to a recent survey conducted by the Kaiser Family
Foundation and the Harvard School of Public Health, 55% of all seniors
expect that their pharmacists are likely to spend time to help them choose
a Medicare Part D plan, and 75% say that they expect their pharmacists to
be knowledgeable about their prescription drug plan choices.
Throughout the month of November, CVS/pharmacy has hosted "Medicare
Tuesdays" in all 5,400 of its locations, during which pharmacy staff are
available to guide seniors through the process of reviewing information
and resources available at CVS/pharmacy regarding Medicare Part D.
Between 80,000 and 100,000 customers per week have participated in these
Medicare events and spoken with CVS pharmacists about choosing a Medicare
Part D plan that works best for them. Due to this overwhelming response,
CVS/pharmacy will offer Medicare Tuesdays again in January 2006.
CVS/pharmacy recently conducted its own public opinion survey of Americans
age 65 and older, and half of the seniors surveyed said they feel they do
not have a good understanding of the new prescription drug benefit. The
full survey is available upon request.
To further assist seniors, Medicare Information Centers are available in
all 5,400 CVS/pharmacy stores, which offer guides to explain how Medicare
drug plans will work and to assist individuals select a plan that best
meets their needs. The Centers also have materials from a number of
managed care and insurance companies that are offering Medicare 2006
prescription drug plans.
CVS/pharmacy, in partnership with Studiocom, a WPP company, has also
launched the CVS.com Medicare Prescription Drug Plan Information Center,
an online resource that can be accessed at www.cvs.com/medicare. This web
site explains the Medicare Part D using helpful imagery, text and audio.
The online information center features closed captioning and video to
allow equal access for people living with cognitive, visual, audio or
motor limitations.
"According to our survey, 80% of seniors said the list of participating
pharmacies in their area is important in deciding whether to enroll in a
Medicare Part D plan. With that in mind, we want to assure our patients
that CVS/pharmacy is ready to help them better understand their choices
under the benefit," said Jim Maritan, Vice President of Strategy and
Business Development at CVS/pharmacy. "While Medicare regulations
preclude pharmacists from recommending a specific benefit plan, our
pharmacists are thoroughly trained to help seniors work their way through
the large number of choices available to them."
About CVS
CVS (NYSE: CVS) is America's largest retail pharmacy, operating more than
5,400 retail and specialty pharmacy stores in 37 states and the District
of Columbia. With more than 40 years of dynamic growth in the retail
pharmacy industry, CVS is committed to being the easiest pharmacy retailer
for customers to use. CVS has created innovative approaches to serve the
healthcare needs of all customers through its CVS stores; its online
pharmacy, CVS.com; and its pharmacy benefit management, mail order and
specialty pharmacy subsidiary, PharmaCare. General information about CVS
is available through the Investor Relations portion of the Company's Web
site, at www.investor.CVS.com, as well as through the pressroom portion of
the Company's Web site, at www.cvs.com/pressroom.
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