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Corporate Social Responsibility
News
1.30.2003 ET
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AT&T Launches New Free Video Relay Service
Nationwide Rollout Brings Communication Technology to Deaf Community
(CSRwire) MORRISTOWN, NJ -AT&T today announced the introduction of AT&T Video
Relay Services, an innovative, web-based service that enables the nation's
estimated 28 million deaf and hard of hearing people to communicate with
friends and family over the phone more easily than ever before by using
American Sign Language (ASL).
AT&T Video Relay Service offers deaf consumers the ability to use sign
language to hold phone conversations. Using a web camera and the Internet,
these customers use sign language to communicate with a nationally
certified interpreter who relays the conversation over the phone in spoken
language to the hearing party. The service offers video interpretation
nationwide, wherever a computer, web cam and a high-speed Internet
connection are available.
In order to offer the new service, AT&T has contracted with a renowned
American Sign Language interpreting company, Hands On Sign Language
Services of Auburn, Calif., to provide the interpretation and video relay
between the communicating parties. Hands On has been providing sign
language services since 1990.
"Since the invention of the telephone, AT&T has been dedicated to
providing communication services for the deaf community," said Sue Decker,
general manager of AT&T Telecommunication Relay Services. "Now the Internet
takes communication into the video dimension."
AT&T, a pioneer in developing and delivering communications services for
people with hearing loss, will offer the new video service in addition to
its internet and traditional TTY (text telephone) service, which enable a
deaf or hard of hearing person to type messages that are read by an
operator to the other party on the call.
"Hands On is excited to be working with a world leader in technology and
innovation to bring Video Relay Services to the Deaf and Hard of Hearing,"
said Hands On president, Ronald E. Obray. "Together, AT&T and Hands On have
found a way to make a major advancement in communications for this
community by allowing them to communicate in their primary
language-American Sign Language-which is grammatically different than
written or spoken English."
Sign language users with a computer, a high-speed Internet access line
(like DSL or cable modem), and a low-cost web camera can use AT&T's Video
Relay Services. Free software will be available for download from the AT&T
website (www.relay.att.com/vrs ) that will
allow deaf and hard of hearing people to use the Video Relay Service.
Hearing people may access the service through a nationwide toll-free
number, 1-888-VRS-9998.
AT&T has operated AT&T Telecommunications Relay Services for the deaf and
hard of hearing for more than a decade, and was the first major
telecommunications provider to do so. AT&T TRS has been the first to
introduce many innovations to relay service, including Operator Services
for the Deaf, relay services in Spanish and special features for the
speech impaired.
About AT&T
AT&T (www.att.com) is among the premier voice, video and data
communications companies in the world, serving businesses, consumers, and
government. The company runs the largest, most sophisticated
communications network in the U.S., backed by the research and development
capabilities of AT&T Labs. A leading supplier of data, Internet and
managed services for the public and private sectors, AT&T offers
outsourcing and consulting to large businesses and government. The
company is a market leader in local, long distance and Internet services,
as well as transaction-based services like prepaid cards, collect calling
and directory assistance. With approximately $40 billion of revenues,
AT&T has relationships with about 50 million consumers and 4 million
business customers, who depend on AT&T for high-quality communications.
AT&T has garnered several awards for outstanding performance and customer
service.
About Hands On Sign Language Services, Inc.
Hands On Video Relay Service is operated by Hands On Sign Language
Services, Inc., a provider of ASL interpreting services and other services
to the Deaf and Hard-of-Hearing community for over 12 years. Founded by a
20-year veteran of the sign language interpretation industry, Hands On
employs dozens of nationally certified ASL interpreters. It is the
company's mission to provide 24/7/365 video relay availability within the
first six months of service. Hands On is dedicated to providing the
highest quality video relay services by combining excellence in video
technology and the most fluent certified video interpreters. Additional
information about the company can be obtained its website:
http://www.hovrs.com .
This press release contains "forward-looking statements" within the means
of the Private Securities Litigation Reform Act of 1995. These include,
but are not limited to, statements regarding the Company's plans,
intentions and expectations. Such statements are inherently subject to a
variety of risks and uncertainties that could cause actual results to
differ materially from those projected. These risks include increased
levels of competition, shortages of cellular handsets and other key
equipment, restrictions on the Company's ability to finance its growth and
performance can be found in the Company's reports filed with the Securities
and Exchange Commission. Given these concerns, investors and analysts
should not undue reliance on forward-looking statements.
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